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See what the press are saying about us

If you’re looking to see what the industry thinks about Octopus CX, here’s where to start. 

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Top Contact Center Stories of 2016 - Messaging

The title of this Salesforce slide says it all. The hype around messaging in the contact center space is about creating messaging relationships with favored companies like we do with friends — where there is context, persistence, and the easy ability to escalate to a phone call, or even video, if required.

Insights
5
 min read
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How Text Messaging is Changing the Customer Experience

Where once voice ruled, our fingers are now doing the talking.

News
18
 min read
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Making Sense of the Messaging Landscape

Messaging continues to carry a lot of momentum, especially in the UC&C space, and the more research you do, new avenues open up that you hadn’t considered before. If it’s a lot for analysts to follow, it’s also a lot for decision-makers to follow, but it’s our job to provide perspective, and I’ll try to add some here.

News
18
 min read
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When Students Won't Answer the Phone

An Indianapolis college turns to a cloud messaging service from Webtext to support texting on DID lines.

Insights
10
 min read
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Avaya Engagement Development Plantform Webtext Snap-in

Today’s consumer wants to choose, where, when and how they connect. That means that voice is now being augmented with chat, video, email and more recently texting (SMS). A rich toolset is required to give consumers the experience they want, wherever and whenever they need to connect.

News
12
 min read
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Webtext 2-Way SMS for Avaya Collaboration Environment

WEBTEXT™ has just announced that its 2-way SMS Connector is now fully integrated with Avaya Aura® Collaboration Environment (CE).

Press
 min read

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