Powerful Campaign Management
A powerful advanced Campaign Manager for sending and receiving messages across an organization, allowing multiple campaigns to be created and run simultaneously from multiple databases or platforms.
Overview
This is a powerful advanced Campaign Manager for sending and receiving messages across an organization, allowing multiple campaigns to be created and run simultaneously from multiple databases or platforms. This module has advanced reply control for forwarding messages and replies to contact center agents, AI bots or databases. Automated voice callback requests are also possible when used in conjunction with the OctopusCX Contact Center Connect module.
High capacity, scaleable throughput
2-way messaging
Drag and Drop Campaign builder
Multiple concurrent campaigns
Intelligent Campaign routing
Expressive Rule engine syntax
Replies can be forwarded to Contact Center Agents/AI/Databases
Message flow can be tailored to contact center capacity
Multiple source numbers supported
Escalation or forwarding based on multiple parameters
Dynamic Fields Control (Message personalization)
Contact Management
Opt-in/Opt-out list management
Full API Control
Real-time monitoring & reporting
Enterprise Single Sign-On (SSO)
Use Cases
Medical Appointment reminders: sending appointment reminders using the OctopusCX Campaign Manager reduces no-shows and allows for confirmations or immediate rescheduling.
Order/Process status updates: Keep customers informed by SMS of order deliveries or the current/next step in the process and support calls to your contact center.
Account Management & Billing notifications: proactive & preventive account management by text message streamlines a business and reduces costs.
Appointment Reminders
2 factor authentication
Employee notifications
Emergency Notifications
Account Management
Billing Notifications
Fraud prevention
Order/Process status updates
Technical support
Customer Service
Advanced Campaign Management with Intelligent reply control
OctopusCX Campaign Manager is a 100% cloud-based SMS campaign manager with integrated SMS gateway that is second to none on the market. Designed for high volume automated SMS campaigns that can be sent from different databases of commercial applications with message formatting and delivery as directed. Our Intelligent reply control can forward messages and their replies based on criteria such as time/content, etc. to databases, live contact center agents or AI virtual agents. OctopusCX Campaign Manager has an advanced API feature set that is pre-deployed in the cloud and is ready for immediate use by Enterprise size customers without any license restrictions.
Octopus Agent Verticals
Insurance
Financial
Healthcare
Utilities
Education
Government
Logistics
What our customers say
Our clients love our great results, personable service, expert knowledge and on-time delivery.
"AdvanTel has several Contact Center customers who often need multichannel technologies to work cohesively with their Avaya solutions. We turn to Octopus to deploy fully integrated SMS and text chat solutions. "
“Octopus is a trusted partner that understands the challenges and opportunities for messaging. They complement Swampfox’s Customer Experience-focused applications for Contact Center and IVR nicely…”
“Our customers demand Omnichannel solutions for their Cisco Contact Center Express contact centers. WEBTEXT provides exactly what AOS customers need - an out of the box messaging solution which revolutionizes customer experience.”