An Omnichannel Platform for voice contact centers
Lets your customers connect in ways that are convenient for them:
SMS text messaging
Video Calls
Web Chat
Messaging Apps & Social
Overview
The Octopus Agent module provides a rapidly deployable cloud-based solution that brings an Omnichannel Customer Experience (CX) capability to your existing contact center. Customers can now connect in ways that are convenient for them using their choice of digital channels:
Queue-based Messaging
Chat Transfer
Internal Chat
Screensharing
Supervisor monitoring & assistance (barge-in)
Reporting & Statistics
Out of hours control
Use Cases
Identity verification & Fraud prevention: Identities can be confirmed using video calls with snapshot photos taken of identification documents e.g. drivers licenses, passports etc.
Telemedicine: fully encrypted video consultations between patients and medical providers allowing both visual examination and sharing of results (via screenshare).
Remote support : Equipment can be viewed remotely such as broadband modems, appliances, etc. to avoid the need for costly remote site visits.
Identity verification
Fraud prevention
Telemedicine
(1 to 1 fully encrypted video calls)
Recruitment
Teaching / Tutoring
Remote support
Technical support
Customer Service
Stock checking
Remote onsite visits
Have multiple conversations with multiple channels at once.
An agent can have multiple conversations with people via SMS and MMS, Video, Webchat, and Social (e.g. Facebook Messenger, Twitter DM, etc.) at the same time. The solution is 100% cloud-based and instantly deployable. The solution works with your existing contact center voice service.
Octopus Agent Verticals
Insurance
Financial
Healthcare
Utilities
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Education
Government
Logistics
What our customers say
Our clients love our great results, personable service, expert knowledge and on-time delivery.
"AdvanTel has several Contact Center customers who often need multichannel technologies to work cohesively with their Avaya solutions. We turn to Octopus to deploy fully integrated SMS and text chat solutions. "
“Octopus is a trusted partner that understands the challenges and opportunities for messaging. They complement Swampfox’s Customer Experience-focused applications for Contact Center and IVR nicely…”
“Our customers demand Omnichannel solutions for their Cisco Contact Center Express contact centers. WEBTEXT provides exactly what AOS customers need - an out of the box messaging solution which revolutionizes customer experience.”