CX Hub
Octopus CX global network of nodes power our CPaaS service. Our cloud-based platform enables Enterprises to add real-time communications features to both their in-house and 3rd party enterprise applications without needing to build backend infrastructure and interfaces.
The future of customer experience
CX Hub is a cloud platform designed to bring the enterprise closer to customers than ever before to provide a next generation customer experience today. The CX Hub platform allows companies to provide a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data.
Integrated with the tools you know and love
Introducing our brand new suite of Octopus modules
to bring beautiful customer experiences and deliver on all stages of customer interaction, growth and engagement. 1
Our latest news
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Webtext Launch New Messaging Connector to Support Avaya Oceana 3.5
“We’re very proud to be able to offer smart messaging to Oceana customers”, said AJ Cahill, WEBTEXT CEO. “Today over 75% of the public chose text as their primary communication channel and WEBTEXT’s Oceana connector makes it possible for organizations with an Oceana contact center to reach mobile customers in their preferred channel.”
Transforming Customer Experience with Webtext and Amazon Connect
In a time when 97% of business calls go unanswered and nine out of 10 consumers prefer messaging over voice, contact centers are struggling to keep pace. Have you ever wished you could just text your bank, cable company, or any business’s contact center? Or better yet, when you’re driving and on the phone with an enterprise regarding a hotel or car rental reservation, a hospital appointment, etc. imagine if the person you were speaking with could text you the information you were seeking versus you having to write something down – now that would be customer service!
Increase Customer Engagement by Delivering Text-Generation Customer Service
If you’re like the overwhelming majority of Americans, 24 hours seldom go by without texting. According to a study on U.S. Smartphone Use in 2015 by Pew Internet, texting is the most widely and frequently used app — including making voice calls — on a smartphone, with 97% of Americans of all ages employing SMS at least once a day. And whether they use their thumbs or their forefingers, USA Today says that the average adult spends a total of 23 hours a week texting.
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