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See what the press are saying about us

If you’re looking to see what the industry thinks about Octopus CX, here’s where to start.

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Webtext Announces Messaging Integration with Amazon Connect Contact Center

“Integrating messaging with the largest global cloud provider is a very important milestone for “live” person to person customer engagement”, said AJ Cahill, WEBTEXT CEO. “We’re seeing enormous demand for our messaging solutions from contact center and WEBTEXT is committed to offering more new channels for all messaging users to reach enterprise”.c

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Webtext Oracle Service Cloud CRM Messaging Now Available in the Oracle Cloud Marketplace

“Messaging is now the new voice and CRM Messaging addresses Oracle Service Cloud customer needs”, said AJ Cahill, WEBTEXT CEO. “WEBTEXT participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of WEBTEXT CRM Messaging. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals.”

Press

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Webtext Achieving Gold Partner Status in Oracle Partner Network

“WEBTEXT is honored to be selected by Oracle to deliver our feature rich messaging solutions to Oracle Service Cloud CRM customers”, said AJ Cahill, WEBTEXT CEO. “Achieving Gold Partner status within OPN is an important milestone for WEBTEXT, extends our market reach and further validation of our easy to deploy enterprise messaging solutions.”

Press

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Webtext Selected for Cisco SolutionsPlus Program

Cisco SolutionsPlus is a reselling program that places a select set of Cisco-compatible products on the Cisco price list, enabling customers to order these products directly from Cisco sales teams and channel partners. WEBTEXT products in the Cisco SolutionsPlus Program complement and augment Cisco’s advanced technology products to create complete solutions. Under the SolutionsPlus Program, Cisco now offers the following WEBTEXT messaging products as part of the greater Cisco Contact Center suite of products: Contact Center Messaging for agents, Smart Notifications for automated messaging and Jabber Messaging for mobile knowledge workers.

Press

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Increase Customer Engagement by Delivering Text-Generation Customer Service

If you’re like the overwhelming majority of Americans, 24 hours seldom go by without texting. According to a study on U.S. Smartphone Use in 2015 by Pew Internet, texting is the most widely and frequently used app — including making voice calls — on a smartphone, with 97% of Americans of all ages employing SMS at least once a day. And whether they use their thumbs or their forefingers, USA Today says that the average adult spends a total of 23 hours a week texting.