Webtext 2-Way SMS for Avaya Collaboration Environment

• WEBTEXT 2-way SMS Connector Snap-in is now compatible with Avaya Aura® Collaboration Environment (CE)
• Helps businesses who want to increase productivity by getting callers off voice and on to text
• 1-800 numbers can now be Text Enabled* to receive & reply to Texts from customers

WEBTEXT™ has just announced that its 2-way SMS Connector is now fully integrated with Avaya Aura® Collaboration Environment (CE).

The WEBTEXT SMS Connector helps businesses get callers off voice and on to text. The WEBTEXT solution allows users to send SMS text messages from their Avaya Aura® Collaboration Environment applications, and to receive messages back in through the connector.

“Now that WEBTEXT’s 2-way SMS Connector is rated compliant, Avaya Aura® Collaboration Environment users will very quickly discover the benefits of getting callers off voice and on to SMS text messaging,” explained WEBTEXT C.E.O., AJ Cahill. “Our unique 2-way SMS connector allows applications – for the first time – both send and receive SMS text messages. The addition of our 2-way SMS Text messaging connector capability will allow users to really sweat their investment in Communications Infrastructure”.

The official announcement on Avaya’s DevConnect Marketplace site can be seen here.

As a DevConnect Technology Partner, WEBTEXT works closely with Avaya development and solution teams. WEBTEXT’s cloud based service makes integration into Avaya contact centers fast, painless and low cost. WEBTEXT is a two-time winner of the prestigious Avaya Innovation Award (2013 & 2014).

WEBTEXT is the leading provider of SMS solutions for Contact Centers.  TEXT ENABLE MY CONTACT CENTER helps reduce call volumes and increase productivity by getting callers off voice and on to text messaging.

*Currently US & Canada only
For further information:

Contact:          Bill Roxby, Marketing, WEBTEXT
Email:              sales at webtext.com
Web:               www.webtext.com

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