Amazon

If you use AWS Connect contact center products, Octopus CX can bring you the additional channels of SMS text, MMS picture messaging and Facebook Messenger.

Octopus CX is the only messaging company fully integrated with Amazon Connect contact center. We give customers the option to use messaging in support of voice, enabling more customers to be handled in their preferred channel with their preferred device. Your customers’ experience will be transformed and so will your business.

Octopus CX cloud based service makes integration into AWS Connect contact center fast, painless and low cost.