Webtext Launches CX Hub a New Standard in Customer Care

Norristown, PA & Galway, Ireland, March 18, 2019 /PRNewswire/ — WEBTEXT, a leading provider of enterprise messaging, is proud to announce the launch of CX Hub a new  enhanced customer experience solution that enables an enterprise to use any contact center and/or CRM vendor platform to offer all or some of new selectable micro services, including, messaging, voice assist, AI, IoT, journey analytics & data.

“WEBTEXT CX Hub platform allows companies to access a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data,” said AJ Cahill, WEBTEXT CEO. “Making it possible, for example, to digitize conversations (voice or messaging) in real time and mine data plus more.”

For enterprise, CX Hub leverages WEBTEXT turnkey messaging integrations with over 50 different platforms to allow an organization to add or swap vendors and new selectable micro services as technology advances.  From a customer experience perspective, CX Hub offers a consumer a single point of contact to manage their digital world by leveraging the most popular apps, e.g. Facebook Messenger.

This week, WEBTEXT will be demonstrating CX Hub on multiple vendor platforms via Facebook Messenger at Enterprise Connect in Orlando, FL  between March 18th – 20th.

About WEBTEXT

WEBTEXT is the leading messaging CPaaS (Communications Platform as a Service) for turnkey messaging solutions in contact center and CRM. WEBTEXT award winning and patent protected solutions are integrated with approx. 80% of all contact center and CRM platforms on the market, including ServiceNow, Salesforce, Oracle, Cisco, Avaya, Five9, Amazon and Genesys. WEBTEXT has the industry’s largest product specific turnkey messaging API library that supports over 50 platforms with over 100 unique software integrations. WEBTEXT global network of gateways delivers secure feature-rich smart messaging. No other CPaaS offers as many platform and product specific turnkey messaging integrations as WEBTEXT. WEBTEXT customers include government and Fortune 2000, as well as large and small enterprise. Learn more at www.webtext.com

Michael Cahill
Commercial Director
WEBTEXT
Phone: (855) 247-3232  michael.cahill at webtext.com

‍